Help

Welcome to the "Need Help? / Frequently Asked Questions"

Please browse through the Questions & Answers listed bellow. If you will not find an answer on this page please feel free to email us at info@alluringcreations.co.za. We strive to reply to all of our customers ASAP.

1. How do I place an order? / How do I buy from your online shop?

* Find an item that you like

*click on "add this to my cart"

*you can then either go "back to shopping" and choose more items for your virtual shopping cart or you can "go to checkout". Click on your choice.

* you will be redirected to log in / create an account page. You will have to have an account with us in order to place an order. Are you a returning customer? then please Log In. are you a New Customer? Then Please Provide Your Billing Information.

*after this step you will be directed towards payment. Payment can be done online or offline, you decide.

*once payment is done and received by us we will send you a confirmation email. You will receive your order 2 to 7 days later, depending on the shipping company you chose.

2. A product is showing Sold Out / I have seen a product I liked last time I visited your online shop but now I can not find it anymore. Can you tell me when more stock will be available?

If one of our products is sold out and you are interested when more stock will be available please email us at info@alluringcreations.co.za and as soon as we will receive stock you will be notified via email.

3. Payment information - Do you accept Credit Cards, Direct Deposit or Bank Transfers?

We do not accept any Credit Card payments.

All payments can be done through Direct Deposit or Internet Bank Transfers
When making payment please add your surname followed by your order number as the reference, this will help us allocate the payment to your order E.g. Adams123.
You will be able to view our banking details during the check out process.

Your order will not ship until the money has been cleared in our account.

4. Why is my payment that I did via bank transfer not reflecting?

If you have not received an email from us confirming that payment has been received within 24 hours of making payment (weekdays, during business hours) then please email us your proof of payment together with your order number at info@alluringcreations.co.za

The reason that your payment may not be reflecting is that the payment was made from your bank which is a different bank than the one holding our business account; this will result in a delay of up to two working days before the payment reflects in our account. Another reason of payment not reflecting might be that the reference number used was incorrect or missing. Receipts are only emailed once the payment is credited to our account as cleared funds.
All orders placed over the weekend or on Public Holidays will be processed the next working day.

5. Order Information: My order status is Pending / Processing / Delivered, what does this mean?

Order status Pending – means we have received your order and we are waiting for the payment.
Order status Processing – means we are busy processing your order.
Order status Delivered – means we have shipped your order and you should have received your tracking number, either for Speed services or for SA Post Office depending on the shipment of your choice.

6. How long will my order take to be delivered?

Our website reflects our stock and it is updated on a daily basis.

• If you have placed an order for a Murano Jewelry item then delivery will take on average 3 working days with Speed Services and 7 working days with SA Post Office.

Courier Delivery Hours: Alluring Creations CC uses Speed Services and SA Post Office to deliver for us within South Africa. These couriers as a rule only deliver weekdays (excluding public holidays) during office hours. Late / Public Holiday / Weekend delivery may be requested but extra charges are applicable.

Can I collect? Unfortunately we do not have collection facilities for our customers to collect. All orders are delivered by our courier company (Speed Services or SA Post Office).

7. I am interested in reselling Murano Jewelry in South Africa.

Please send an email to info@alluringcreations.co.za and we will get back to you ASAP.

Thank you!